In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to: * acting as a liaison for the patients and physicians in the practice * assisting patients in accessing service within the health system * facilitating communication with referring physicians * referring patients to appropriate resources * providing follow-up through telephone and EPIC/Care Connect
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Required: * Skill in setting priorities which accurately reflect the relative importance of job responsibilities * Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds * Ability to creatively integrate competing demands into a productive working environment * Skill in verbal communications to clearly convey complex problems in both formal and informal situations * Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health Preferred: * Knowledge of specific specialty practice and workflows * Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs * Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. * Familiarity and knowledge of authorization process & managed care programs
