Job Description
Ø Ensures that all subordinate employees abide by all internal controls, policies, and procedures during all shifts and that the Property Operations Department is operated efficiently to ensure overall customer satisfaction for a steady and continuous relationship.
Ø Responsible for motivating personnel so that they perform to the best of their abilities & setting an example by your own performance and enthusiasm.
Responsible for supporting Hotel policies and management decisions, interpreting and disseminating this information to staff members.
Ø To ensure that a high standard of discipline and development/behaviour of all security personnel are maintained at all times, be professional in attitude, appearance and applications.
Ø To achieve high standard of service ensuring maximum comfort for the hotel guests and employees.
Ø Assists in ensuring the work schedule for the security personnel, as arranged by safety and security manager and is executed accordingly.
Ø Represents security manager after normal working hours for the smooth functioning of the department and is answerable for anything requiring attention.
Ø Assists in ensuring that all incident reports are properly recorded in the Log Book, maintained at the Security Control Room in order by sequence, and that the safety and security manager is immediately notified on any incident of a serious nature without any undue delay.
Ø Liaises closely with all departments in matters pertaining to security and ensures that the day-to-day routine relating to employee’s responsibilities, etc. are strictly adhered to.
Ø In the event of any emergency, to take immediate action as required under the hotel’s standing regulations and to notify the safety and security manager as soon as possible of the incident and action taken.
Ø Assists in the investigation into report of fire, cases of theft, accidents and thereafter, furnishing the investigation report to the safety and security manager without undue delay.
Ø Conducts surprise inspection of employees’ lockers and furnish report of the inspection in the prescribed form.
Ø Report all observed hotel property deficiencies and safety hazards.
Ø Assists in the maintenance of continuous surveillance of those areas that are frequented by guests and all work areas of employees.
Ø Check and supervise all security personnel deployment and their respective work place in and around the hotel premises to ensure that their duties assigned are properly carried out. Ensures that order is maintained in the hotel premises and adjacent areas.
Ø Ensures that all cashiers carrying cash are escorted from the various F&B outlets to the General Cashier’s office whenever required.
Ø To comply with rules and regulations of the Hotel and assists in ensuring that all hotel employees abide by hotel rules and regulations. To attend meetings when requested. Is courteous, tactful and helpful but firm in enforcing hotel policies and procedures.
Ø To conduct training for the staff.
Ø To perform all other duties than the above requested by the Hotel’s Management, the Company and / or his direct immediate superior.
Job Requirements
EDUCATION AND TRAINING:
University
Professional Certifications
LANGUAGES:
Fluent English, a second language will be an advantage (better if it’s the same where the hotel is based).
SPECIFIC KNOWLEDGE:
Health and Safety Legislation
WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION):
2 years in a similar position in large hotels or international companies.
WORK EXPERIENCE IN MHI (IN CASE OF INTERNAL PROMOTION):
2 years in the company in similar position in large hotels.
Skill Level
Salary Range
Melia Hotels International’s first INNSiDE brand hotel to open in Kuala Lumpur.
Located within 12-acre mixed use development surrounding by Offices, service apartments as well as the Hotel. INNSiDE Kuala Lumpur with 238 rooms and all facilities including swimming pool and gym.
