Required Qualifications:
- High School Diploma/GED
- At least 4 years of related experience in office administration or operations (some experience may be substituted with education)
- Demonstrated experience with reception, and/or customer service
- Demonstrated organizational skills
- Experience working with constituents from a variety of backgrounds and cultures
- Strong written and oral communication skills
- Very detailed and process-oriented
- Must be a U.S. Citizen and free of any Federal, State, or local Felony or misdemeanor convictions related to breach of trust or moral turpitude.
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Preferred Qualifications:
- Demonstrated experience being able to manage multiple projects during the same timeframe while paying attention to details.
- Experience working with federal agencies (ex. Post office, OMV, etc)
- Working knowledge of Google software (gmail, calendar, sheets, docs, drive, etc).
The Passport Acceptance Agent will provide support to UMD's U.S. Department of State Passport Acceptance Facility within the International Programs and Services (IPS) office. The position reports to the Passport Acceptance Facility Manager. Ideal candidates enjoy understanding and handling day-to-day details of office work, are able to provide clear communication to all visitors of the Passport Acceptance Facility, and have the ability to provide excellent customer service skills to constituents with a variety of backgrounds and cultures.
This is a part-time hourly position, approximately 10-20 hours/week, Monday - Saturday based on needs. Currently, the UMD Passport Acceptance Facility needs coverage from 9am -2pm M, T, W, F.
Responsibilities:
Passport Acceptance Facility Support (90%)
- The first point of contact for customers of the Passport Acceptance Facility
- Maintain working knowledge of passport acceptance forms and the completion requirement
- Maintain a working knowledge of passport acceptance rules, regulations, and procedures
- Process passport applications and payment; review documents to ensure accurate completion; verify that all application materials and documents are present and that all State Department requirements are met.
- Taking passport photos
- Manage customer expectations
- Answer complicated questions associated with the passport application process; escalating them to Passport Facility Manager or U.S. Department of State as necessary
- Provide a pleasant environment for customers as they wait
Other Duties as Assigned (10%)
The International Programs & Services office provides high-quality international programs and support services to the university community to promote campus internationalization initiatives and global engagement.
***THIS IS AN AFSCME CLERICAL BARGAINING UNIT POSITION***
APPLICATIONS FROM CURRENT AFSCME EMPLOYEES MUST BE SUBMITTED BY 7 CALENDAR DAYS FOR BARGAINING UNIT CONSIDERATION.
Job Open Date: 07/07/2023
Job Closing Date: 07/16/2023
Applications must be submitted online.
To apply for this position, go to http://www.umn.edu/ohr/employment/ and search for job opening 356363. You will be given the opportunity to complete an online application and attach a resume and cover letter.
Additional documents may be attached after submitting your application by accessing your "My Activities" page and uploading documents there.
Complete applications must include:
- Cover Letter
- Current Resume
- Contact information for three professional references
First submit the application with cover letter and CV/resume. Then return to the “My Activities” page to attach the additional documents.
Completed online applications will be considered beginning 07/11/2023
Email application procedure questions to umdjobs@d.umn.edu.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
If you need a reasonable accommodation for any part of the application and hiring process, please contact a University of Minnesota Access Consultant at 612-624-3316.
If you have started receiving retirement annuity payments from the Minnesota State Retirement System (MSRS) or Public Employees Retirement Association (PERA) your eligibility for this position may be impacted. Please contact OHR Benefits at 1-800-756-2363 for more information.
Veterans and individuals from underrepresented groups are encouraged to apply.
The University of Minnesota is an Equal Opportunity Educator and Employer.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
University of Minnesota, Duluth (UMD)
The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.
Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.
