Summary
The project manager is responsible of the fulfillment of the customers purchase order in accordance with the customer requirements and with IMI CCI policies, objectives and targets. The PM is the interface between the customer and IMI CCI specialist departments. The scope spans all tasks from “Order to Cash” of a given project. The PM ensures the proper and effective communication throughout the contract lifecycle. The PM is responsible to maintain customer satisfaction, ensure on-time delivery, and meet profitability targets.
Responsibilities/Main Tasks
- Being involved in the sales phase / R-Process (if required)
- Managing the project hand-off from Sales to Operations via the customer order review board [CORB] meeting through project completion
- Ensure that the PO can be acknowledged
- Establish & track a project execution plan with all critical milestones
- Manage contract changes (change orders) with diligence
- Reviews and communicates budget overruns on projects & suggesting alternative actions to minimize impact on budget and schedule as well as root cause of issue driving the margin change
- Ensure the resolution of issues arising during the project
- Nurture a healthy customer relationship through open, honest communication
- Report to management early enough on any critical issue arising during the project and help to determine a solution
- Use Risk Management techniques to help anticipate potential issues and develop mitigation/avoidance plans
- Fill and update the necessary programs
- The PM is responsible for the following Key Performance Indicators: Gross margin, On time delivery, past dues and margin erosion
