Come Join the City of Bellevue!
Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the "Hiring Process" section below to learn more.
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The IT Department consists of 60 talented employees serving over 1,500 staff in 13 departments across 35 different locations. The IT Department supports the computers, applications, network, servers, communications, and services needed to support high quality City operations. In 2020, the City of Bellevue won first place in the Center for Digital Government Digital Cities Survey for our work in advancing digital government and Smart City. As technology continues to evolve, ITD’s partnership with customers is critical to successful technology adoption.
If this sounds like an exciting place to work, then you might be a great fit for our IT End User Support 2 role. The person holding this position provides front-line support to end-users on software and hardware related needs to ensure continuous operation of the City. The successful candidate requires initiative, the ability to work without constant direct supervision and to collaborate with a high performing team. Solid judgment, comfort with ambiguous information, able to perform critical analysis of problems to determine correct solution, and possessing a breadth of technical skills covering computing hardware, operating systems, help desk support and escalation, imaging, procurement and asset management.
Bellevue is a dynamic, international and multicultural, future-focused Smart City serving approximately 145,000 residents. Our Council vision is: “Bellevue welcomes the world, our diversity is our strength.” We value all employees and their contributions. The City invests in its employees and encourages and rewards employee growth and development by building on our commonalities and our differences. Bellevue is high tech hub, noted for its diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. We work collectively to make it a place where you want to work, live and play.
- Service Desk: Answer and respond to calls for assistance at our Service Desk. Ensure that standards for response time are met. Record call in a call tracking system.
- Troubleshooting: Diagnose and resolve technical issues on a wide variety of computer hardware, software, tablets and mobile devices. Troubleshoot issues with operating system, supported software or IT services and resolve or escalate to next tier of support.
- Asset lifecycle management: Provide acquisition services of hardware/software assets for customers. Responsible for full lifecycle of assets acquired, from procurement to disposal and inventory tracking throughout. Securely purge data on machines and dispose of equipment according to established standards.
- Computer Replacement: Oversee the replacement program for computer equipment, including purchasing, installing new computers, entering changes in asset management database, resolving installation issues, documenting new installation instructions, and directing installation vendors as needed.
- Images: Create deployable operating system images for desktop, laptop, and tablets. May require scripting to automate processes.
- Training: Provide ad-hoc training on use of standard technology to staff. Instruct end users and IT other staff on technical solutions to issues as needed.
- Documentation: Develop documentation including tip sheets, standard operating procedures, and intranet pages to facilitate self-help, consistency in process and quality of service.
- Standard shift will fall within the Monday - Friday, 6:00am to 5:00pm business hours.
Knowledge, Skills, Abilities, and Competencies
- Experience with many phases of help desk/workstation support.
- Demonstrate core competencies required for all front line staff including being action oriented, making good and timely decisions, actively learning and experimenting, making sense of the complex, and planning and prioritizing work.
- Strong customer focus through building customer relationships, positive attitude and proven methods to effectively manage customer interactions
- Proven ability to collaborate on multi-disciplinary teams and instill trust with team members.
- Communicates effectively verbally and in writing and gauges audience needs whether with peers, customers or management.
- Cultivates innovation by continually looking for better ways to improve services.
- Willing to continually learn, update technical skills and seek opportunities to grow experience and knowledge.
- Ability to pass a criminal background investigation.
- High school diploma or equivalent education, plus work experience on an IT service desk.
- Knowledge of Microsoft Windows, Office, and SharePoint products.
- Related certifications (A+, HDI Support Center Analyst Certification, etc.) desirable.
Working Conditions & Physical Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
- Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may be required to push, pull, lift, and/or carry up to 40 pounds.
- The noise level in the work environment is usually moderately quiet.
- To help us, please complete the online application form as fully as possible.
- We do not accept resumes and cover letters.
- For further information about the job, please contact Jason Hale, CTS Lead at (425) 452-7956.
CONDITIONS OF EMPLOYMENT
- All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
- All positions the completion of references checks, including at least one prior supervisor.
- Some positions may require completion of a criminal background check prior to start employment
- Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.
The City of Bellevue values diversity in its workforce and is an Equal Opportunity Employer that does not unlawfully discriminate on the basis of race, sex, age, color, sexual orientation, gender identity, religion, national origin, marital status, genetic information, veteran's status, disability, or any other basis prohibited by federal, state or local laws.
At the City of Bellevue, you'll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The five essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: exceptional public service, stewardship, committee to employees, integrity, and innovation. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore.
Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office at 425-452-6838 or bellevuehr@bellevuewa.gov. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.
For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.
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