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Job Category
Customer Success GroupJob Details
We are currently seeking an Associate Account Partner to join our growing Customer Success team. Ideal candidates should be high-energy, driven professionals who are knowledgeable of technology and have solid business-to-business sales and account management experience. Salesforce.com offers a fast-paced, innovative environment where you will be empowered to uncover customer needs and position compelling service offerings to help customers unlock value and achieve success on the Salesforce Platform. Effective Associate Account Partners will generate pipeline by identifying opportunities within our customer base, work closely with license sales, articulate how our services can solve customer challenges and enable them to get the most out of their investment in our technology. You need to be a self-starter, take initiative, consistently meet or exceeded quota and have experience closing deals less than $250K. Our goal is to build an organization of smart, ambitious Associate Account Partners, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Salesforce, integrity and reliability are as important as talent and effort.
Responsibilities:
Identifying and creating new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won
Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor
Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc)
Create compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform
Create a positive impression with our customers by providing them with a world class experience
Collaborating with business development and core selling teams on account strategy
Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes
Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment.
Minimum Qualifications:
3+ years of consultative sales experience including 2+ years of inside/field sales experience
Experience with complex and escalated customer situations
Demonstrated ability to develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor
Strong knowledge of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.
Deep understanding of customer success principles, approaches and considerations
Ability to travel
Desired Skills:
Strong knowledge of Salesforce’s applications and value proposition
Software and/or IT consulting sales experience
Knowledge of Salesforce product and platform features, capabilities, and best use
Ability to prioritize, multi-task, and perform effectively under pressure
Highly collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
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